Shipping policy

USPS, GlobalPost, and UPS are responsible for delivering your packages. If your package doesnt show up when it was expected, I'd recommend checking the tracking first, and then reaching out to the carrier directly for support. You're generally unable to file a claim with the services unless it's been 30 days since the item was shipped, but before those 30 days the best solution is to contact the carrier and see if they can find or release it. If it seems lost, like the post man is going in circles or has gone to the wrong state, but it's less than 30 days, the best thing is a Missing Mail Search. That will get them to locate the package and get it moving (hopefully in the right direction).  INTL Packages are sometimes hung up in customs and need details of the buyer to be released. I'm unable to refund INTL packages shipped, unless the items are returned to me.