FAQs
What's with the packaging?
I recycle...alot...so I reuse and cut up as much packaging as possible to get a little more life out of the mailer that was already sent by Amazon or UPS or whomever...I'd love to use 100% recycled packaging, but until I find a way, I'll keep more repurposing single use plastics.
How long will my order take?
If you ordered just parts, and no prints, then I try to ship out in stock items on the same day or next business day. If you ordered 3D prints, your whole order will hold until the prints are ready, unless you ask me for split shipping. 3D prints usually require design time, then they go into the print queue. The completed parts go to Quality Control and then pack to ship. Typically 3D Prints are being designed and printed on Tues-Thurs, then Cleanup and Quality control happens before shipping out on Fridays (so your whole order may hold till Friday). If you havent seen it yet, check your email, as I might have emailed you asking to clarify some details before I can print them.
Can I print this thing/file you found?
Sorry, I'm not doing custom prints now, only prints for frames I sell.
How to Fly with Other Pilots?
What does Restocking mean?
Restocking means that I'm currently out of stock, but the item has been reordered, and I'm expecting the replacements soon. Some items tend to sell out before or shortly after they arrive (I'm looking at you TBS Tango2), so the best way to be sure you dont miss out, is to purchase an item that is restocking, reserving your hardware. You can always cancel your order if it hasnt shipped, just message me.
What does Back Ordered mean?
BackOrdered means the manufacturer/distributor has indicated that it will be a while before I receive more of an item that's out of stock....they have been ordered, but it's going to be a wait.
Returns and Policies:
If you're having a problem with an item, please reach out, I'm always happy to help.
3D Prints, custom LED Kits, and Drone Build Services are made to order items, so I cannot accept returns (you're paying for a service). I'm happy to reprint if there are quality issues. If a print fails, I always want to see a close up picture so I can investigate and improve my designs.
If the requested file isnt working for what you have in mind, please let me know specific details (like "move the camera back 2mm" or "please add a ____ on it") and a picture. I'd love to hear how I can improve the design, specifics really help me understand your needs; modifications to design come at an additional cost.
Unopened items (electronics, tools, non-3D printed parts) may be returned within 14 days of receipt, you cover the return shipping and I'll restock it for you. Open box items can be returned with a 30% restocking fee.
I cannot accept returns of boards that have been soldered to/magic smoke let out, but I can help you get in touch with the manufacturer and see if they are able to get you a replacement and offer guidance and support.
USPS, GlobalPost, and UPS are responsible for delivering your packages. If your package doesnt show up when it was expected, I'd recommend checking the tracking first, and then reaching out to the carrier directly for support. You're generally unable to file a claim with the services unless it's been 30 days since the item was shipped, but before those 30 days the best solution is to contact the carrier and see if they can find or release it. INTL Packages are sometimes hung up in customs and need details of the buyer to be released. I'm unable to refund INTL packages shipped, unless the items are returned to me.
If you need a return, please contact me to discuss the issue, as I'd like to help resolve your issue. I can teach you how to use it, and I work hand in hand with the brands I sell, and can help facilitate warranty support direct from the manufacturer if you ever have a product fail. Some companies, like Team BlackSheep do their own warranty support, so they handle replacements, others...like ChinaHobbyLine allow me to file RMA's on behalf of the customer and do inhouse replacements.
Installation Disclaimer
Products sold by FlyHighFPV require proper installation and technical knowledge. Improper soldering, incorrect wiring, reversed polarity, electrical shorts, improper voltage, or installation errors can permanently damage electronic components. Damage resulting from installation, modification, misuse, crashes, water exposure, or user error is not covered by our return policy.
Return Eligibility
Products that have been soldered, installed, modified, powered on, or otherwise used are not eligible for return as new.
Defective Products / Warranty
If you believe a product is defective, do not continue using or modifying it. Contact us immediately. Warranty claims require troubleshooting with our support team and may require photographs, videos, or return of the product for inspection by FlyHighFPV or the manufacturer before any replacement or refund can be approved.
Manufacturer Inspection
Many electronic products are covered by manufacturer warranties. Warranty approval is determined only after inspection by the manufacturer. Customers agree to cooperate with the warranty process, including returning the product when requested. Failure to provide requested information or return the product may result in denial of the warranty claim.
Chargeback Policy
Customers agree to contact FlyHighFPV before initiating a payment dispute so we have the opportunity to resolve the issue. Initiating a chargeback before completing the warranty or return process may delay or void voluntary warranty assistance, as products must be available for inspection.
Customer Responsibility
By placing an order, the customer acknowledges that FPV electronics require specialized installation and accepts responsibility for proper assembly, soldering, wiring, firmware configuration, and safe operation.
Short Circuit / Smoke Clause
Electrical damage resulting from shorts, solder bridges, wiring mistakes, reversed polarity, incorrect battery voltage, or other installation-related issues is considered installation damage until inspected by the manufacturer.
Evidence Policy
To expedite warranty claims, customers should document the installation before powering the product. FlyHighFPV may request clear photographs of solder joints, wiring, connectors, firmware configuration, and the damaged product. Failure to provide requested documentation may delay or prevent warranty processing.